Non-Critical Incidents

Non Critical Incidents are defined as being anything that needs to be addressed but are not critically time-sensitive and/or you have a workaround.

The non-criticality should be called out on your request where possible. If you are unsure but have serious time dependencies eg: campaign launch in 3 days and there is no workaround, this should be called out as Critical.

Items that are non-critical will be added to our Forrit CMS Product Backlog for addressing in a future Scrum Sprint. You will be given a ticket number for your records, and the Forrit CMS Product Owner will be able to provide a view of when it will be released.

Client Services will be delighted to guide and support you in this process where you are not sure.